Shipping Policy
1. Free Air Shipping for Singapore and Malaysia
We are pleased to offer free air shipping to our customers in Singapore and Malaysia. For orders placed to these countries, we will process and dispatch your items within 2 - 4 business days after the order is confirmed. Once shipped, the estimated delivery time is 3 - 6 business days. Please note that these timeframes are subject to normal shipping conditions and may be affected by unforeseen circumstances such as public holidays or customs delays.
2. Shipping to Other Countries
For all other countries, the shipping fee is not automatically calculated at checkout. If you are located in a country other than Singapore and Malaysia, please contact our customer service team before placing your order. Our dedicated customer service team will provide you with a detailed shipping quote based on your specific location, the size and weight of your order, and your preferred shipping method.
3. Order Processing
Once your order is placed, we will start processing it as soon as possible. We aim to process all orders within the specified timeframes, but please allow for some additional time during peak shopping seasons or in the event of high order volumes. You will receive a confirmation email with your order details and a tracking number once your order has been shipped, which will allow you to monitor the progress of your delivery.
4. Delivery Times
The delivery times provided are estimates and are not guaranteed. Delivery times may vary depending on your location, the shipping method selected (for countries other than Singapore and Malaysia), and local postal or courier services. We recommend that you track your package using the provided tracking number for the most up - to - date information on its delivery status.
5. Customs and Duties
For orders shipped to countries outside of Singapore and Malaysia, you may be subject to customs duties, taxes, or other import fees imposed by your country's customs authority. These fees are the responsibility of the customer and are not included in the product price or shipping fee. We recommend that you check with your local customs office to understand what fees may apply to your order before placing it.
6. Package Tracking
You can track your package using the tracking number provided in your shipping confirmation email. Simply enter the tracking number on the relevant shipping carrier's website to view the current status and location of your package. If you have any questions about the tracking information or the delivery of your package, please contact our customer service team for assistance.
7. Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the shipping carrier to investigate the issue and resolve it in a timely manner. Depending on the circumstances, we may offer a replacement, a refund, or other appropriate solution.
8. Contact Us
If you have any questions or concerns about our shipping policy, or encounter any issues with your shipment, feel free to reach out to our customer service team. You can contact us via email at [customer service email address], by phone at [customer service phone number] during our business hours, or via WhatsApp at 65-93549243. We are committed to providing you with the best possible service and ensuring that your shopping experience with us is a positive one.
Thank you for choosing our store. We look forward to serving you!